These additional terms supplement and should be read together with our main Terms and Conditions and Privacy Policy available on our website. In case of conflict, these service-specific terms take precedence for online training, mentoring, and consulting services.
These Terms and Conditions apply exclusively to all online training, mentoring, and consulting services provided by Francesco Cirillo FZCO. By booking a session, purchasing a package, or accessing any of our online services or materials, you agree to be bound by the following terms.
1. Booking
You may book online training, mentoring, or consulting sessions directly via our website or through written agreement. Once confirmed, you will receive an email with session access details.
Each booking is valid only for the specific date and time confirmed at the time of purchase.
2. Payment
Payments are accepted via Stripe (credit/debit cards). For larger engagements, bank transfers are available on request.
Full payment must be received before the start of the online service. Applicable taxes (e.g., VAT) may be applied based on jurisdiction.
Account Information: You agree to provide current, complete and accurate information for all bookings. You agree to promptly update your account and payment information, including email address and payment details, so that we can complete transactions and contact you as needed.
Order Rights: We reserve the right to refuse any booking, limit quantities, or cancel orders that appear fraudulent or violate these terms.
3. Use and Access
Access to all online services is personal and non-transferable. You may not share login credentials, resell sessions, or distribute any materials provided without written consent.
User Obligations: You must:
- Comply with all reasonable security requirements for online sessions
- Maintain appropriate professional behavior during all interactions
- Provide accurate information and keep account details current
- Use services only for their intended purpose
Behavior Standards: We reserve the right to remove any participant whose behavior is deemed inappropriate or disruptive. In such circumstances, we will neither refund fees nor reimburse any other costs.
We reserve the right to terminate access if these terms are violated.
4. Cancellation Policy
4.1 Workshop and Event Cancellations by the Customer
For scheduled workshops and events with fixed dates:
- More than 14 days before the session: Full refund
- 8–14 days before the session: 50% refund
- 7 days or fewer before the session or after start: No refund
4.2 Individual Sessions and Packages
Session Validity: All individual sessions and session packages must be consumed within 30 days from the purchase date. (For Premium Plans, sessions must be consumed within 30 days from the specific starting date of activities as communicated in writing at purchase.)
No Refunds: Individual sessions and packages are non-refundable once purchased. Sessions not used within the validity period will expire without refund or extension.
Rescheduling: Individual sessions may be rescheduled up to 24 business hours before the scheduled time, subject to availability, provided they remain within the 30-day validity period.
4.3 Cancellation by Francesco Cirillo FZCO
We reserve the right to cancel or reschedule any online service, change online platforms, change instructors, or modify session content. You will be notified at least 7 days in advance whenever possible and issued a full refund if the session cannot be rescheduled.
In the event of illness or unforeseen circumstances affecting the provider, sessions may be rescheduled as soon as possible. If rescheduling is not feasible within a reasonable timeframe, you will receive a full refund for the affected session.
We are not liable for any indirect costs or consequences resulting from such changes.
4.4 Processing and Contact
All cancellation requests must be emailed to team@francescocirillo.com. Refunds, where applicable, are processed within 28 days via the original payment method.
4.5 Missed Sessions
We do not offer make-up sessions or additional materials for missed online appointments, unless otherwise agreed in writing. Missed sessions count as consumed sessions and cannot be refunded or rescheduled outside the validity period.
5. Intellectual Property
All online training materials, mentoring tools, and consulting frameworks are the intellectual property of Francesco Cirillo FZCO.
You are granted a non-exclusive, non-transferable, revocable license to use the materials for personal or internal business purposes. Redistribution, recording, or publication is prohibited without written permission.
User Submissions: Any feedback, suggestions, or materials you provide during sessions may be used by us for service improvement purposes. You retain ownership of your business information while granting us rights to use general insights for educational purposes.
6. Service Delivery and Warranties
Professional Standards: Online services are delivered professionally and in good faith, consistent with industry standards. We ensure diligent and timely delivery as described in session agendas.
Technical Disclaimers: We do not warrant that:
- Online services will always be available, uninterrupted, timely or error-free
- Technical defects will be immediately corrected
- Platforms will be completely secure or free from bugs, viruses, or technical issues
- Any particular level of knowledge or specific results will be achieved
Third-Party Tools: We may provide access to third-party platforms and tools. These are provided “as is” without warranties. You should familiarize yourself with third-party terms before use.
7. Limitation of Liability
Online services are delivered professionally and in good faith, but we make no guarantees of specific results. To the fullest extent allowed by law, our liability is limited to the amount paid for the online service in question.
We shall not be liable for any indirect, special, incidental, or consequential damages, including lost profits, business interruption, or data loss, regardless of whether we were advised of the possibility of such damages.
8. Confidentiality
Both parties agree to keep confidential any non-public, sensitive, or proprietary information exchanged during the delivery of online training, mentoring, or consulting services.
Protected Information includes:
- Business strategies, processes, and methodologies
- Technical information and commercial terms
- Performance data and case study details
- Any information specifically designated as confidential
This obligation does not apply to information that:
- Was already lawfully known to the receiving party before disclosure
- Becomes public through no breach of confidentiality
- Is lawfully received from a third party without restriction
- Is independently developed by the receiving party without reference to the confidential information
- Must be disclosed by law, court order, or government regulation (with prior notice to the disclosing party, when legally permitted)
9. Quality Assurance and Feedback
To maintain consistency and quality of service delivery, participants may receive follow-up requests for feedback in the form of satisfaction surveys. This feedback will be reviewed and used for continuous improvement of content and delivery methods.
Testimonials: With your consent, we may use your feedback or experience as testimonials for marketing purposes, while maintaining confidentiality of sensitive business information.
10. Governing Law
These terms are governed by the laws of the United Arab Emirates, unless otherwise specified in a separate written agreement.
Any dispute arising from these terms or related to the use of our online services shall fall under the exclusive jurisdiction of the courts of the United Arab Emirates.
For general website terms, privacy policy, data protection, and other standard provisions, please refer to our main Terms and Conditions.
11. Additional Terms Integration
These Online Services Terms and Conditions are designed to work together with our main website Terms and Conditions. For complete legal coverage:
- Main Terms and Conditions: Available on our website and cover general website usage, privacy policy, data protection, and standard legal provisions
- Online Services Terms: This document covers specific terms for training, mentoring, and consulting services
- Full Document Access: You can access the complete version of these Online Services Terms and Conditions at: https://francescocirillo.com/terms-online-services/
In case of any conflict between these service-specific terms and our main website terms, these Online Services Terms take precedence for all training, mentoring, and consulting activities.
12. Contact
For questions, cancellations, or support, please contact:
📧 team@francescocirillo.com
Last Updated: [2025-01-01]—These terms supplement our main website Terms and Conditions. For complete legal coverage, please also review our Privacy Policy and general Terms of Service.